Our failure service is primarily aimed at the malfunctions on installations that we have delivered or where we supply maintenance. This allows our service machine to function as efficient as possible, and unnecessary malfunctions because of overdue maintenance is prevented. Do you want to report a malfunction, you can use the report form on this website.
Apart from that we can perform a malfunction analysis. A malfunction analysis is something different than simply fixing a malfunction. What is the source of the malfunction? How sure are you the same malfunction will not arise again later? Sometimes a malfunction is the result of a problem elsewhere in the installation. The installation will have to be revised completely for a solid analysis, if not the problem will recur within a short time span. According to HE techniek that is problem solving instead of symptom removal.
The malfunction analysis consists amongst others out of optical and acoustic inspection of components and piping, and the measurements of temperatures, pressure, electrical currents, isolation resistance, airflow and relative moisture levels. A wide range of specialised measurement and registration equipment is available.
The results of the analysis is collected and processed in a clear repair advice. We can carry out the suggested repairs based on subsequent calculation of hours and materials, but sometimes also at a fixed price. Then you know what you are getting into. For intensive repairs we always provide a cost estimate beforehand.
You can report malfunctions by phone or with the contact form. We are available by phone during weekdays from 8:00 until 18:00 at 010-2950229. Outside these times you can leave a voice message. Always state your name, phone number and the nature of the malfunction. New customers always have to fill in the contact form.
Because our malfunction service is equipped with a limited capacity, we utilise the following priorities regarding processing:
Priority 1: malfunctions on equipment, delivered or remediated by HE technology with maintenance subscription ABO 3 of ABO 4
Priority 2: malfunctions on equipment, delivered or remediated by HE technology with maintenance subscription ABO 2 of ABO 1
Priority 3: malfunctions on equipment, placed at permanent relations of HE technology
Priority 4: occasional malfunction reports of third parties, applicable to our field of expertise
For more information regarding aforementioned maintenance subscriptions you can visit our maintenance page
